Refund policy

FOUR.FIFTY.FOUR — Returns & Refunds Policy

Our Guarantee

At FOUR.FIFTY.FOUR, every piece is individually sourced, graded, and described — whether it's an Archive find, a Reworked one-off, or a Foundation staple. Because most of what we sell is pre-owned or reworked, no two pieces are identical, and each is documented in detail on its own product page. We want you to buy with confidence, so please review every photo and description carefully before you check out.

If something isn't right, you have 14 days from the date you receive your item to request a return, subject to the conditions below.

Return Conditions

To be eligible for a return, your item must:

  • Be in the same condition you received it — unworn, unwashed, and unaltered
  • Have all original tags, packaging, and any security seals intact
  • Include any accessories or extras that came with it
  • Be accompanied by your receipt or proof of purchase

Because our Archive and Reworked pieces are pre-owned or hand-altered, their exact condition — including any wear, flaws, or modifications — is described on each product page. Returns cannot be requested for characteristics that were disclosed in the listing. If you're unsure about a piece, message us before you buy.

How to Start a Return

  1. Email us at support@fourfiftyfour.com. with your order number and the reason for your return.
  2. We'll respond within 1–2 business days with next steps.
  3. If your return is approved, we'll send you instructions on how and where to send your package. Returns must be sent to: 21 Harrow Rd, Rondebosch , Cape Town 7701
  4. Once we've received and inspected your return, we'll notify you of the outcome.

Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or not what you ordered, contact us immediately at klnyamarebvu@gmail.com so we can evaluate the issue and make it right. This is separate from disclosed pre-owned wear, which is described in each listing.

Non-Returnable Items

The following are not eligible for return:

  • Items marked final sale or purchased with a special discount
  • Items that have been worn, washed, altered, or damaged after delivery
  • Gift cards

If you're unsure whether your item qualifies, get in touch before requesting a return.

Exchanges

Because our pieces are one-of-a-kind, we don't offer direct exchanges. The fastest way to get what you want is to return your original item and, once the return is accepted, place a new order for the piece you'd like.

Shipping Costs

  • Faulty, damaged, or incorrectly described items: Return shipping is fully covered by FOUR.FIFTY.FOUR, and your original shipping cost is refunded in full.
  • Change of mind, sizing, or fit: Return shipping is at your own cost, the original shipping charge is non-refundable, and a handling fee of R100 applies to cover processing and admin.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, your refund is processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to reflect on your statement.

Original shipping costs are non-refundable unless the return is due to a fault or error on our part.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at support@fourfiftyfour.com.

Cooling-Off Period (Online Orders)

If you bought from us online, South African law (the Electronic Communications and Transactions Act) generally gives you the right to cancel your order within 7 days of receiving it, for any reason and without penalty — you'll only be responsible for the cost of returning the item. The standard return conditions above still apply: the piece must come back in the same condition, with tags and packaging intact.

Shipping into the European Union? You have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is returned in the same condition, unworn and unused, with tags and original packaging, along with your receipt or proof of purchase.

Questions about a return? Reach us any time at support@fourfiftyfour.com.