Shipping policy

Shipping Policy

Order Confirmation

You'll receive an automated confirmation email as soon as you place your order. If it doesn't arrive within a few minutes, check your spam folder before reaching out.

Processing & Dispatch

Please allow [2–4] business days for us to prepare and dispatch your order. Because our Archive and Reworked pieces are checked, packed, and finished individually, this step matters — we'd rather get it right than rush it.

Once an order is placed it enters processing and generally can't be modified or cancelled. You're still covered by our Returns & Refunds Policy if you change your mind after delivery.

We don't process or ship on weekends or public holidays, and delays can occur during sale periods, holiday seasons, and peak times.

Tracking

You'll receive an email with tracking details once your order ships, so you can follow it to your door.

Local Delivery (South Africa)

  • Orders are shipped with reliable local couriers, door to door.
  • Standard delivery: R100 for orders under R1000, and FREE for orders over R1000, anywhere in South Africa.
  • We're unable to ship to P.O. Box addresses — please provide a physical street address at checkout.
  • Please make sure your delivery details are correct. We can't be held responsible for delays or failed deliveries caused by an incorrect or incomplete address.

International Delivery

We ship internationally on request. Rates and estimated delivery times are calculated at checkout or confirmed by email before dispatch. Any customs duties, import taxes, or fees charged by the destination country are the responsibility of the customer.

Lost, Damaged, or Stolen Parcels

We package every order securely, but once your parcel is handed to the courier, it's out of our hands. Our parcels are not insured, and FOUR.FIFTY.FOUR cannot be held responsible for orders that are lost, damaged, or stolen in transit. Insured shipping is available on request for an additional fee, and we strongly recommend it for higher-value pieces.

If something goes wrong with your delivery, contact us at support@fourfiftyfour.co.za   — while transit issues sit with the courier, we'll share your tracking details and point you in the right direction. Items that are defective or not as described when they leave us are covered separately under our Returns & Refunds Policy.

Questions about your order or delivery? Reach us any time at support@fourfiftyfour.co.za